frequently asked questions
Curious minds welcome. We’ve rounded up the questions we get asked the most—because chances are, you’re not the only one wondering.
If you don’t see what you’re looking for, feel free to reach out—we’re happy to help.
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I accept custom orders on a limited basis. Please send inquiries about custom orders to melodie@melodiegrace.com.
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The care of your new piece depends on the type of piece.
Porcelain and stoneware pieces are food, microwave, and dishwasher safe and are suitable for both decorative or daily functional wear. Pieces finished with gold luster are food safe but should not be placed in a microwave or dishwasher.
Raku pottery is for decorative use only. These pieces are not food-safe or watertight. To preserve the color and character of your piece, avoid placing it in direct sunlight. To clean, simply dust with a clean, dry cloth.
All jewelry is handmade of porcelain. Porcelain is durable and washable. Clean your pieces with warm soapy water and a soft cloth or cotton swab. To extend the life of your handmade item, don't wear when swimming, bathing, or sleeping. All earrings are made with titanium posts and nylon claps so they're hypoallergenic and safe for sensitive ears.
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Yes! Please join our mailing list. Click here.
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In-stock pieces ship within three business days and typically arrive within one week of the ship date.
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Please contact Melodie at melodie@melodiegrace.com for more information on international orders.
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If there is a problem with your order, contact me as soon as possible but no later than 7 days after you receive your order.
Please take pictures of the package and the broken item.
Keep both the broken piece and all packaging for insurance purposes
I will replace your piece as soon as possible.
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Yes! Please send wholesale inquiries to melodie@melodiegrace.com.
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If you'd like to pick your order up in person at my studio in Nashville, enter code PICKUP at checkout. I'll email you to confirm a date and time for pickup.
Shipping is free on all items over $150 (excludes international shipping).
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In-stock pieces should be ordered no later than December 12 for Christmas delivery.
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All sales are final.
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We ship all orders via USPS.
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I work out of my home studio in Nashville and am happy to schedule an appointment with you. Please email me melodie@melodiegrace.com.
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Yes! Please email me directly at melodie@melodiegrace.com with inquiries.
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Raku is a Japanese pit firing process.
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Because raku pottery is fired at a low temperature, the surface of the piece remains porous. This makes raku pottery suitable for decorative use only. Raku pottery is not food-safe or watertight.
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No. All the motifs on my raku pottery pieces are done free-hand and colored with smoke trapped during the firing process. Each piece is unique.
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I etch the design the design through a slip and glaze resist layer. The coloring comes from smoke trapped during the raku firing process.
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Traditional raku pieces have a shiny glaze somewhere on the piece. Naked raku pieces are matte, with no glaze, and are created with a resist process.
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Copper raku has actual copper in the glaze. The copper reacts in the firing process to create the variation in color.
